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Personal competences:

• Business acumen

• Structured and analytical

• Proactive and delivers as agreed

• Persistent and follows up

• Communicative and a Team Player

 

International Management, Business Relationship, Change, Optimization

Jan Pilh

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Available for new opportunities

Background:

  • Been in charge of transition and change management processes within huge project portfolios while maintaining stable operations.
  • Significant experience and positive feedback within management of international teams (IT and Shared Service resources) and Top Management stakeholders.
  • Keen on delivery and follow up, and have proven excellent results within both cost efficiency and operational optimization.
  • Well trained and experienced in end-to-end business processes and Customer Service.
  • Known as a stable and experienced manager, who is used to international stakeholder relations and travelling.

     

    Key qualifications:

  • Maintaining and stabilizing retained organization and production during major change and transition processes.

     

     

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Contact Information:

 

Jan Pilh

Boserupvej 113

DK-3050 Humlebæk

Denmark

Phone: +45 40324111

email: Jan@pilh.dk

www.pilh.dk

Customer Service & Administration:

• Excellent customer service and feedback

• Best practice business processes

• Cost efficiency and operational optimization

• Planning resources and tasks

• Shared Services functions

 

Senior executive with extensive track record within

  • International management
  • IT and Business processes

 

For the past 15+ years, working with

  • IT strategy in a business development context
  • Business Relationship Management
  • IT prioritizations and requests
  • Change Management
  • Stakeholder Management
  • Customer Service and shared service operation
  • Back office administration
  • IT and projects - transforming Business Strategy into daily operations.

 

 

Management:

• International and “remote”

• Budgeting and Goal setting

• Follow up/evaluation

• HR processes

• KPI’s

 

Business Relations:

• Strategy, business cases & prioritizations

• Sourcing and Operations

• Service Management

• Vendor relations and SLA

• Change and transition processes

• Project Management